Knowledge base
Knowledge base
What do you
What do you
need help with?
Search
Fred Dispense Plus
Patients
- Search for a patient by their first name only
- Link or create account and enable autocharging
- Look up dispense history for a specific item in patient history
- How to activate MyHR in Fred Dispense Plus
- How to add external PRF to a patient profile in Fred Dispense Plus
- How do I merge patients in Fred Dispense Plus?
Dispensing
- Electronically endorse a Regulation 25 supply (Immediate supply required)
- How to perform dot dispensing in Fred Dispense Plus
- How to stop the dispense label from printing
- PBS Rejection: Medicare number provided is correct, but the patient name has changed
- How to find out the SCID used for dispensing an ePrescription
- How to fix an R811 rejection
Printing
- Enable A5 printing ePrescription repeat tokens
- Adjust the Dispense Label Alignment in Fred Dispense Plus
- How to change label format to blank in Fred Dispense Plus
- Upload a graphic to print on the repeat form in Fred Dispense Plus
- How to email Receipts in Fred Dispense Plus
- How do I print pack labels Fred Dispense Plus?
Troubleshooting
- How to import a new NASH certificate into Fred Dispense Plus
- How to fix a blank report screen
- Proda 300 Error getting access token due to locked B2B device
- Troubleshooting a red cross in the history pane
- How to Locate the Computer/Terminal ID and Name
- Validation failed message when importing Set Price Excel File into Fred Dispense Plus
Fred Dispense
Drugs
- How to add a barcode for Drugs
- Own Brand Drug not triggering RTPM - Cannabis or Other Controlled Drugs
- Hide Own Brand Drugs
- Request the addition of a new Private or Non-PBS drugs to the Fred Drug Database
- Create an Own Brand Drug in Fred Dispense
- Create a new drug card for vaccines, methadone or compounded items
Labels
- Scripts for medication with long directions printing over two labels
- Label Printing Alignment in Fred Dispense
- Dispense Label Printing Upside Down
- Enable Blank Label Printing in Fred Dispense
- PBS scripts not being recorded on Repat patient's PRF
- Sharing a printer with another terminal on the network
MedView
Troubleshooting
- MedView - "Service is currently unavailable" on iPad
- Medview Paperless ScanSnap Scanner - Device not responding
- Baskets not showing in MedView Flow Queue
- Error retrieving MySL data when registering patient in MedView Flow
- Baskets not displaying in MedView Flow web application
- MedView Flow: Username & Password not saved