Patients

• How to activate MyHR in Fred Dispense Plus
• Search for a patient by their first name only
• Link customer accounts using the debtor function in Fred Dispense Plus
• Look up dispense history for a specific item in patient history
• How to add external PRF to a patient profile in Fred Dispense Plus
• Access a Patient's Medication Profile

Dispensing

• Electronically endorse a Regulation 25 supply (Immediate supply required)
• How to perform dot dispensing in Fred Dispense Plus
• How to stop the dispense label from printing
• PBS Rejection: Medicare number provided is correct, but the patient name has changed
• How to find out the SCID used for dispensing an ePrescription
• How to fix an R811 rejection

Reporting

• E-mail reports from Fred Dispense Plus
• Generate a report of all safety net patients
• How to customise the List of Scripts report
• Generate an Owing Script report for S8 medications
• How to save reports in Excel format in Fred Dispense Plus
• Report all SafetyNet patients in the current or previous year

Drugs

• Own brand drug card for Cannabis item not uploading to Real-Time Prescription Monitoring
• Stock group function
• How to hide own brand drugs
• How to add a barcode for Drugs
• Activate/Deactivate Medication Supplied by a Robot - Keyboard Shortcut
• Set prices in Fred Dispense Plus for own brand drugs

Troubleshooting

• How to import a new NASH certificate into Fred Dispense Plus
• How to fix a blank report screen
• Proda 300 Error getting access token due to locked B2B device
• Troubleshooting a red cross in the history pane
• How to Locate the Computer/Terminal ID and Name
• Validation failed message when importing Set Price Excel File into Fred Dispense Plus

Onboarding

Printing

• Enable A5 printing ePrescription repeat tokens
• Adjust the Dispense Label Alignment in Fred Dispense Plus
• How to change label format to blank in Fred Dispense Plus
• Upload a graphic to print on the repeat form in Fred Dispense Plus
• How to email Receipts in Fred Dispense Plus
• How do I print pack labels Fred Dispense Plus?

Configuration

• How to set up a custom tile in the app bar
• Adjust the inactivity lockout time limit

PBS Claiming

• How to Extend a B2B device for continued PBS online claiming
• How to check if a claim is closed in Fred Dispense Plus
• How to find the claim period date range

Release Notes

• Fred Dispense Plus - 5 June 2024 (v33)
• Fred Dispense Plus - 1 May 2024 (v32)
• Fred Dispense Plus - 14 March 2024 (v31)
• Fred Dispense Plus - 9 November 2023
• Fred Dispense Plus - 28 September 2023
• Fred Dispense Plus - 5 July 2023

Reports

• Password-Protect a Report in Fred Dispense
• How to generate and save reports as PDFs in Fred Dispense
• Print PRFs for All Patients at a Nursing Home
• Generate a list of patients with phone numbers
• Generate a Usage Report for High-Cost Items
• Display a list of owing scripts for a patient

Patients

• Generate a report of all safety net patients
• IHI Validation Failed: No Healthcare Individual records have been found
• Add or Remove patient docket printing in Fred Dispense
• How to add Important Patient Messages
• How to generate a Patient Safety Net Report

Drugs

• How to add a barcode for Drugs
• Own Brand Drug not triggering RTPM - Cannabis or Other Controlled Drugs
• Hide Own Brand Drugs
• Request the addition of a new Private or Non-PBS drugs to the Fred Drug Database
• Create an Own Brand Drug in Fred Dispense
• Create a new drug card for vaccines, methadone or compounded items

Troubleshooting

• Repeats are not printing automatically
• Could not connect to Fred Connect
• Fred OCR Configure prompt keeps displaying
• Networking errors
• Error 1705 when generating reports
• How to clear PBS Online messages in Fred Dispense

Claiming

• How to check if a claim is closed in Fred Dispense
• PBS Message: I473 Error Retrieving Statement
• Review rejected and non-transmitted claims
• Reclaim a script that has been placed On Hold
• Resolve an R 281 rejection from PBS Online (Fred Dispense)
• How do I reconcile my claim

Labels

• Dispense Label Printing Upside Down
• Enable Blank Label Printing in Fred Dispense
• PBS scripts not being recorded on Repat patient's PRF
• Sharing a printer with another terminal on the network
• Review all PBS message codes (including Warnings)
• Print Mailing Labels for Top Customers

Dispensing

• Add or remove GST while dispensing a script
• Dispense a Script for a Doctor's Bag
• How to dispense S8 drugs from eNRMC (Transitional)
• Enable Early Drug Check
• Resolving R331 rejection codes for DVA scripts
• Enable eScript image in Fred Dispense

Guides

• How to check the expiry of your NASH certificate in Fred Dispense
• How to import your new NASH Certificate
• Import FDE Pricing Files into Fred Dispense
• eRx Service Outages
• Fred Service Outages
• Create Co-Payment Discounting Rules

Troubleshooting

• Start or Restart the Fred Office Service
• Statements Don't Fit Envelope Windows
• Change of Approval Fred Office Plus

Reports

• Schedule a Fred Office Plus Report
• How to Run a Dead Stock Report
• How to Run a Report for Expired Stock
• Report on item stock adjustments

Pricing

• Pricing review is blank in Fred Office Plus

Items

• Negative stock on hand for extemporaneous drug item cards
• How to Match Item Codes to Supplier Codes
• Merge Item Cards

Suppliers

• Set or Change a Primary Supplier in Bulk
• Set or Change Preferred (not Primary) Supplier

Orders & Invoices

• Create a Completed Invoice Summary
• Multiple and Minimum Order Quantities
• Add reason codes to credit or return for credit invoices
• Draft order is not displaying correctly in Fred Office Plus

Promotions

• How to clear Promotion and Discounts
• How do I set up a Promotion in Fred Office Plus?
• Import a promotion file in Fred Office Plus

Stocktake

• Export the Item file for the external (3rd party) stocktake provider
• How to do a Stocktake in Fred Office Plus
• How to do a Robot Stocktake

Release Notes

• Fred Office 4.9 Release Notes
• Fred Office 4.8 Release Notes

Guides

• How to configure hotkeys on Fred POS Plus (RMH)

Troubleshooting

• Touch Screen not working for HP RP9 G1 AiO system
• Troubleshooting EFTPOS PINPAD Offline
• Cash drawer does not open at POS

Guides

• How to use POS Restart with Fred POS
• Record an EFTPOS Surcharge - Set up End of Day processes
• Setup Surcharges on integrated EFTPOS Terminals
• Scripts at Fred POS with comments not disappearing
• How do I reprint an old Z Report?

Fred NXT POS

• How to reverse or correct a POS account payment
• View transactions where a POS discount has been applied
• How to print a Waiting Scripts/Uncollected Scripts report
• How To Request a Tender Type
• How To setup a Card Surcharge Product in Fred NXT POS
• Record an EFTPOS Surcharge - End of Day processes

Troubleshooting

• Unable to log into AX with Windows 11 - Remote App

Guides

• Closing customer accounts in Fred NXT
• How to do a Stocktake in Fred NXT Office
• Print customer account payment receipts
• Fred NXT - How to offboard users
• Fred NXT - Add a New User or Modify an Existing User
• Announcing Fred Help Portal for Fred NXT

Paperless

• Scansnap error - Failed to apply the result that text recognition recognized

MySL

• Resend MySL consent request

Troubleshooting

• Medview Paperless ScanSnap Scanner - Device not responding
• Baskets not showing in MedView Flow Queue
• Error retrieving MySL data when registering patient in MedView Flow
• Baskets not displaying in MedView Flow web application
• MedView Flow: Username & Password not saved

Release Notes

• MedView Release Notes

Printers

• Setup a Dispensary Label Printer
• Set up a Report or Repeat Printer Profile

Scanners

• Fred Mobility - General Troubleshooting
• Reprogramming Zebra DS22 (DS2278) desktop scanner