Fred Office Plus
Issue
The store cannot send the order and gets an error message.
Cause
If there is an error when sending the order. It can be one of several things.
- An issue with the Fred Office server.
- A temporary issue with the supplier or PharmX.
- An incorrect supplier account number in Fred Office.
Resolution
- If you receive an error when sending an order, wait approximately one hour and then try sending the invoice again. The supplier may be experiencing a temporary issue.
- If the error continues, restart the server or computer that hosts Fred Office. If you are unsure which computer is the Fred Office server, restart all computers in the store, then try sending the invoice again.
- Check the supplier's account number in Fred Office. Go to Contacts > Suppliers, search for and open the supplier, then select the Account tab. Edit the account and confirm that the account number is correct. If it is incorrect, update it and try sending the invoice again.
- If the invoice still cannot be sent, the issue may require further investigation. Please raise a support ticket with us and include the supplier name and account number and error if available.
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