Item is coming up different in an invoice | Item not matching invoice item.

Fred Office Plus

This is due an item being edited after an invoice has already arrived in the system, due to the invoice being time stamped. The state of the item will be snapshotted to the state of the item when the invoice arrived into the system. 

Steps to correct this:

1. Open the invoice.
2. Select the affected item.
3. Open the item and compare it with the item displayed on the invoice. If they are different, the item was edited after the invoice was received.
4. Do not delete and re-add the item to the original invoice. The invoice keeps the item details that were recorded when it was originally received.
5. Remove the affected item and commit the invoice without it.
6. Create a new invoice. Use the original invoice number with an A or B added to the end, as the original invoice number cannot be reused.
7. Add the affected item to the new invoice and commit it.

Related links

Invoices