Error: The destination mailbox was not found or could not be accessed

Fred Office Plus

Issue

Error Message: The destination mailbox was not found or could not be accessed.

Cause

The email settings in Fred Office Plus are incorrect.

Resolution

1. In Fred Office Plus, select Tools > System > Options > Email.
2. Check the From Report Email and From Statement Email fields. Make sure they contain a valid store email address.
   

   If the address in here is incorrect you will get the destination mailbox not found error when you try to send a test email.

3. Click Apply.
4. Verify that email works. Under Test Email, enter a valid email address and click Send Test Email.