Error retrieving MySL data when registering patient in MedView Flow

MedView Flow

Issue

The following error occurs when you try to register a patient for MySL in Medview Flow.

"Error retrieving MySL data. Please contact support."

Cause

This could be caused by patient data not matching the patient details in the dispensing software. 

Resolution

1. Check ALL patient details in dispensing software and confirm details exactly match the registration form in MySL. See below for examples.
   • Margaret(TAC) Roberts in dispensing software vs Margaret Roberts in MedView.
   • Address is different in dispensing software and MedView.
   • Gender is not populated in dispensing software.
   • Date of birth if different in dispensing software and MedView.
2. Update information and save.
3. Complete the MySL registration again.