Medview Paperless ScanSnap Scanner - Device not responding

MedView Paperless

Issue

When you press the [Scan] button on the touch panel, an orange exclamation mark displays with an error message The device is not responding.

The ScanSnap home program on the computer also displays the following:

Resolution

1. Open Command Prompt via the Windows Start menu.
   
2. Type services.msc and press Enter to open Windows Services.
3. Scroll down in the list, then double click Windows Images Acquisition (WIA) service.
4. Click the Log On tab.
5. Change option of Log on as: to use Local system account and ensure Allow service to interact with desktop is checked.
6. Restart computer.