Skip to main content
Knowledge base Help Centre home page
  • Getting Started
  • Sign in
  1. Knowledge base
  2. Fred Dispense Plus
  3. Troubleshooting

Troubleshooting

  • How to import a new NASH certificate into Fred Dispense Plus
  • How to fix a blank report screen
  • Proda 300 Error getting access token due to locked B2B device
  • Troubleshooting a red cross in the history pane
  • How to Locate the Computer/Terminal ID and Name
  • Validation failed message when importing Set Price Excel File into Fred Dispense Plus
  • PBS rejection: R 018 the claim reference number provided is invalid
  • How to check if updates have run in Fred Dispense Plus
  • How to look up non-transmitted scripts in Fred Dispense Plus
  • Incorrect prescriber details uploaded onto Real-Time Prescription Monitoring
  • Configure Primary and Secondary stock suppliers to resolve missing PDE codes
  • Embedded MedView Flow displays 'Connecting...'
  • Why are my pharmacy details printing in small font over my printed labels?
  • PBS drug only showing as non-PBS option – incorrect Prescriber Type
  • PBS drug only showing as non-PBS option – Supply Only
  • PBS drug only showing as non-PBS option – incorrect PBS code selection
  • Unable to merge patients with ePrescriptions in dispense history
  • Unable to log into Fred Dispense Plus
  • Scan Check shows incorrect match
  • No internet connection
  • Forgotten Login Password
Still need some help? Get in touch with our support team!
Contact us
Knowledge base Help Centre home page

© 2014- Fred IT Group. All Rights Reserved

  • Facebook
  • Twitter
  • LinkedIn
  • Vimeo
  • YouTube