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  2. Fred Dispense Plus
  3. Troubleshooting

Troubleshooting

  • How to import a new NASH certificate into Fred Dispense Plus
  • How to restart Fred Connect Plus
  • Queued MedView Flow baskets not displaying in Fred Dispense Plus
  • I've forgotten my password
  • Fred Dispense Plus is slow
  • How to fix a blank report screen
  • Proda 300 error getting access token due to locked B2B device
  • Troubleshooting a red cross in the history pane
  • How to locate the computer/terminal ID and name
  • Validation failed message when importing set price Excel file into Fred Dispense Plus
  • PBS rejection: R 018 the claim reference number provided is invalid
  • How to check if updates have run in Fred Dispense Plus
  • How to look up non-transmitted scripts in Fred Dispense Plus
  • Incorrect prescriber details uploaded onto Real-Time Prescription Monitoring
  • Set or change primary and secondary suppliers
  • Embedded MedView Flow displays 'Connecting...'
  • Pharmacy details print in small font on labels
  • PBS drug only showing as non-PBS option – incorrect prescriber type
  • PBS drug only showing as non-PBS option – supply only
  • PBS drug only showing as non-PBS option – incorrect PBS code selection
  • Unable to Set a Manual Patient Price for Non-PBS Extemporaneous Drug
  • Unable to merge patients with ePrescriptions in dispense history
  • Unable to log into Fred Dispense Plus
  • Scan Check shows incorrect match
  • No internet connection
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