Incorrect prescriber details uploaded onto Real-Time Prescription Monitoring

Fred Dispense Plus

Issue

An issue may occur where a user enters incorrect prescriber details while dispensing a script in dispense software. Consequently, the system uploads this inaccurate prescriber name onto Real-Time Prescription Monitoring (RTPM) platforms such as Safescript or QScript. Despite fixing the prescriber's name within the dispensing software, the correction fails to reflect on the RTPM platform.

Resolution

1. Select the impacted script within the dispense software and edit the script.
2. Change the prescriber of the script to any other doctor.
3. Save the script.
4. Exit the script.
5. Return to the affected script, edit and choose the correct/original prescriber.
6. Save the script again.
7. Allow up to 15 minutes for the system to process the changes, then verify if the prescriber's name has been fixed in the relevant RTPM platform.

If the method mentioned above did not fix the issue, contact Fred Help support with script details.