Troubleshooting a red cross in the history pane

Fred Dispense Plus

Issue

Occasionally, the history pane in Fred Dispense Plus is obstructed by a red cross, preventing users from accessing the history for all patients.

Cause

This issue usually occurs when the date, time, and region settings are formatted incorrectly on the terminal.

Resolution

1. On the terminal where the issue is occurring, go to the Window's region settings.
   Follow the link below and select your Windows version for more details.
   
   https://support.microsoft.com/en-au/account-billing/change-your-country-or-region-in-microsoft-store-5895e006-34f4-10f7-16b1-999e40adb048#WindowsVersion=Windows_10
   
   
2. Make sure that Country or region is set to Australia and the Current format is set to English (Australia).
   Here's what the settings look like on a Windows 10 PC:
   
   
   
3. Make sure that the Short date format is set to d/MM/yyyy.
   Here's how to do this in Windows 10:
   1. In Windows 10 Settings, click Date & time and then click Date, time & regional formatting.
      
      
   2. Next, make sure the Short date format is set to d/MM/yyyy.