Scan Check shows incorrect match

Fred Dispense Plus

Scan Check (or Drug Adjudication) uses the barcodes stored in Fred Dispense Plus drugs to match against the product being scanned.

There are a few repeat scenarios where you may be scanning the right product, but Scan Check will still return an incorrect match.

Scenario 1: Product has a new barcode not yet listed in Dispense Plus

1. Select Lists > Drugs and search for the drug to review the existing barcodes.
2. If the barcode on the actual product is not listed, it may indicate that this is a new barcode for the product which will be added in the upcoming Drug Update.
3. You can also manually add the barcode into the Drug card if you are sure it is the correct product.
   

Scenario 2:  Product barcode has not been supplied for a particular product (often medicinal cannabis products)

Certain medications – most often non-PBS medicinal cannabis products – are listed without an APN/barcode depending on the availability of this data from the manufacturer at the time of listing.

You may need to manually add product barcode via Lists > Drugs.

If you would like to request new barcodes to be added into the Drug Data for future drug updates, log a ticket with Fred Help including the images displaying the product details and barcode.

Related Topics

Enhanced Scan Check in Fred Dispense online Help