Error Sending Purchase Order | Fred Office

Fred Office Plus

Overview

The following error shows up when attempting to send an order: 

Steps

1. This error indicates that the supplier account is currently inactive.
2. In Fred Office, go to Contacts > Suppliers.
3. Search for the supplier and open the Supplier Card.
4. Select the Accounts tab and confirm that the Account Number is correct.
5. If the account details are incorrect, enter the correct details, click OK, and retry sending the order.
6. If the account details are correct, the supplier account may need to be reviewed or reactivated by the supplier.

7. Please create a ticket through the Fred Help Portal and provide:

   • Supplier Name
   • Account Number
   • Error Code

   A Fred Support consultant will review the issue and contact you.

Related links

Orders not working