How to import your new NASH Certificate

Fred Dispense

Overview

The main culprit for IHI not validating or my Health record not working is an expired NASH certificate. This needs to be manually updated every 2 years via PRODA. Once you have downloaded your new NASH certificate from PRODA, you'll have to import the certificate using Fred Connect.

Steps to renew/request new NASH in PRODA

If you are experiencing issues renewing NASH in PRODA or receiving your PIC code, contact PRODA immediately: 1800 700 199 Option 1

1. Log in to your PRODA account: Services Australia renew NASH
2. Click Go to service on the HPOS tile.
   

Ensure you continue as Individual - No organisation then follow the rest of the steps. DO NOT SELECT YOUR PHARMACY - that will take you to the stationary order page.

3. Select My programs.
4. Select Healthcare Identifiers and My Health Record.
5. Select Healthcare Identifiers - Manage existing records.
6. Select your required organisation record.
7. Select My organisation details.
8. Select the Certificates tab.
   • Under the certificates tab, you will see the current NASH for the store with an option on the right to Renew. Make sure to click Submit when completing the form to finalise the Renewal request.
   • If the certificate has already expired, there may not be a Renew button so click the link underneath that says Request a NASH PKI site certificate instead.
9. Enter a mobile number.
10. Select the relevant check box or boxes.
11. Click Save and Submit.

You will receive an email and a PIC (via SMS) once the new NASH is ready for download. Go to the certificates tab again and there will be a download button next to the new NASH.

Steps to import NASH into Fred Connect

1. Open Fred Connect on the Fred Connect terminal by double clicking the icon in the system tray of your computer. Alternatively, you can right click and select Show.
2. On the Status tab, select Certificate Manager.
   

3. Browse to and select the NASH certificate you have downloaded, and click Open.

   If you cannot see your certificate, change File Search type Field to All.

4. Input the PIC Code (sent from Services Australia by email or SMS) and press OK.

5. Wait for the eRx configuration window to display and progress bar to be completed.

   This step may take up to a minute.

6. Your NASH certificate has uploaded successfully.

Tips

1. When entering the PIC code, do not include "." at the end of the code.
2. To ensure successful update, ensure this progress bar completes.
   
3. Restart Fred Dispense on all terminals.

Related links

Nash Certificate in Fred Dispense Online Help