Alden L

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Activity overview

Latest activity by Alden L
  • Alden L created an article,

    Repeats are not printing automatically

    Fred Dispense Issue Repeats are not printing automatically after dispensing scripts that contain repeats. Manually selecting to print a repeat from the Wait Screen successfully prints out a repeat....

  • Alden L created an article,

    Could not connect to Fred Connect

    Fred Dispense Issue Could not connect to Fred Connect error displays when attempting to open Fred Dispense. This error may be seen on all or only on particular terminals. Cause The terminal has lo...

  • Alden L created an article,

    Networking errors

    Fred Dispense Issue The following program errors display before causing Fred Dispense to close abruptly: Invalid subscript reference. Object GOLOGGER is not found Procedure 'ONERROR' is not found...

  • Alden L created an article,

    Error 1705 when generating reports

    Fred Dispense Issue Error 1705 displays when attempting to generate a report. The error message reads "Error 1705: File access is denied". Cause The fredrep.rtf file is not able to be accessed and...

  • Alden L created an article,

    Own Brand Drug not triggering RTPM - Cannabis or Other Controlled Drugs

    Fred Dispense Issue Dispensing a controlled Own Brand Drug is not getting picked up by Real Time Prescription Monitoring (RTPM). You may find: Dispensed events not uploading to RTPM. No pre-check ...

  • Alden L created an article,

    How to dispense S8 drugs from eNRMC (Transitional)

    Fred Dispense Overview You can dispense S8 items from Electronic National Residential Medication Charts (eNRMC) as outlined in the Department of Health's Transitional Arrangement Pharmacy Informati...

  • Alden L created an article,

    Print PRFs for All Patients at a Nursing Home

    Fred Dispense Overview You can bulk print Prescription Record Forms (PRF) for ALL patients within a Nursing Home. Steps Navigate to Reports > Nursing Home > List of Patients. Select the Nursing Ho...

  • Alden L created an article,

    Enable Early Drug Check

    Fred Dispense Overview Early Drug Check enables you to confirm you have physically retrieved the correct item before completely dispensing the script. When Early Drug Check is enabled, the followin...

  • Alden L created an article,

    How to clear PBS Online messages in Fred Dispense

    Fred Dispense Overview Messages received from PBS Online are stored in the PBS Messenger mailbox (found towards the top of the Fred Dispense screen). The performance of Fred Dispense may be impact...

  • Alden L created an article,

    PBS Message: I473 Error Retrieving Statement

    Fred Dispense Issue The following PBS Informational message I473 Error Retrieving Statement displays for a recent claim period. Cause The Claim period affected may have been closed too early. PBS T...