Fred Mobility
Issue
This guide provides you with general troubleshooting on common issues with Fred Mobility scanners. Restarting the Wireless Access Point or the Mobility device will resolve the majority of the issues with Fred Mobility.
Step 1: Restart Fred Wireless Access Point
If you have Fred’s Wireless Access Point, locate the Xirrus Wireless Access Point, which usually looks like the below image:
There is an ethernet cable that runs power and data through power-over-ethernet (POE) connection.
Remove the ethernet cable by holding the down the locking clip and then reconnect the cable after 10 seconds.
Allow 5 minutes for the Wireless Access point to start up again.
Sometimes the wireless access point may be mounted on ceiling, making it difficult to reach to remove the POE/ethernet connection. In this case, locate the Power Injector and remove the power cord for 10 seconds, which will achieve the same result.
Instructions for alternative Wireless setups
If you have the HP ProCurve Wireless Access Point (MSM310), remove the power cord for 10 seconds and reconnect back to the Wireless Access Point:
If you are running your own Wireless Connection (from internet modem/router), keep in mind that restarting the internet modem/router may disrupt the pharmacy network and internet during the reboot stage. If your wireless network is third party IT managed, refer to the appropriate support to organise a reboot of your Wireless Network.
Step 2: Restart Mobility scanners
There are few different models of Fred Mobility scanners. Follow the steps below for the appropriate model to restart your scanner.
Datalogic Memor:
Press and hold down the Power (on the left side of scanner), ESC and the Silver button together for 10 seconds to restart the scanner.
Motorola/Zebra MC55A/MC67NA:
Press and hold down Num 1, Num 9 and Power button (small red) together for 5 seconds.
Zebra TC21:
Press the Power button for 2-3 seconds and select Reset on screen prompt.
CipherLab RS35:
Press the Power button for 2-3 seconds and select Reset on screen prompt.
Once the scanner has restarted, please wait for up to 5 minutes for the scanner to reconnect to the wireless connection and then try to re-run Fred Mobility as you usually would.