Fred POS Plus
The Transaction did not get recorded on the till.
Cause
This is usually caused by an issue within the PC environment that results in the Till losing synchronisation with the database. Common causes include network connectivity issues, antivirus software, or Windows updates.
Unfortunately, if a transaction has been completed but was not successfully recorded in the database, the transaction cannot be recovered or retrieved.
Resolution
- Reboot the Till terminal you are currently using.
- If the issue is related to an EFTPOS transaction that was sent to the bank, reboot the EFTPOS pinpad as well.
If the issue persists, please submit a support ticket so one of our consultants can investigate further. When submitting the ticket, please provide:
- The approximate time of the most recent failed transaction
- The register number where the issue occurred