Fred Dispense
Issue
Scripts get rejected with R823 and R801 rejection messages.
Cause
PBS have an incomplete record of the script information which is causing the script to get rejected.
Resolution
Cancel and re-dispense the e-script.
If you don't have the affected script, try running the regulatory body report to obtain the SCID/barcode of the script.
- From the Reports Menu, select Script, then select Electronic Script Export for Regulatory Body.