Unable to merge patient profiles in Fred Dispense Plus

Fred Dispense Plus

Issue

Site is unable to merge patient profiles in Fred Dispense Plus. They're getting the dialog box below.

Cause

The patient profile that the site is trying to merge is linked to an account in Fred Office Plus.

Resolution

1. In Fred Office Plus, go to Contacts, then select Accounts.
2. Search for and open the account.
3. Click […] in the Customer field.
   
4. Go to the Patients tab.
   
5. Click the patient name to highlight them and make sure the patient number matches the patient number in Fred Dispense Plus.
   
6. Click Remove, then click OK.
7. Click Save and Close.
8. Try to merge the patient profiles again.