Restart Fred Connect and Intercom

Fred Dispense

Overview

The connection between Fred Connect and Dispense can be cut if there is a drop in the network. This can cause the following symptoms on your Dispensing screen.

• MedView Flow and Dispense not linking/connecting
• ePrescriptions not scanning
• mySL patient search function not working
• Not receiving PBS feedback after scripts
• IHI not validating
• Unable to connect to My Health Record
• Scripts not sending to Fred Office
• Dispense not displaying Stock on Hand (appears as *)

Steps

1. Close Fred Dispense on all terminals.
2. Stop Fred Connect on the Fred Connect terminal (there is always only one Fred Connect terminal in the pharmacy):
   1. Locate the Fred Connect icon found in the system tray on your Fred Connect computer.
      
   2. Right-click on the Fred Connect icon in the system tray and click Stop.
      
3. Restart InterCom services (can only be done on the Fred Connect Terminal):
   1. Open Task Manager and select Services.
   2. Locate InterCom service, right-click on it and click Restart.
      
      
4. Once Intercom is running again, restart Fred Connect:
   1. Double click the Fred Connect icon found on the desktop.
      
      Alternatively, locate Fred Connect in Windows Startup.
      
      
      
   2. As the Fred Connect program is loading, the icon in the system tray will be red.
      
   3. Once the Fred Connect program has loaded, the icon in the system tray will be blue.
      
5. Reopen Fred Dispense.

If you are still experiencing issues, contact Fred Support and let the agent know that you have already tried restarting Fred Connect and Intercom.

Related Links

Start or Restart Fred Connect in Fred Dispense Online Help