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General

Useful resources

General
  • Common software errors and fixes

  • Requesting installation for Fred software

  • Request to update pharmacy details

  • Section 94 Hospital Pharmacies and Approval Numbers

  • ACSS - Additional Community Supply Support Payments

  • Backup of Fred Products

Getting Started
  • How to use the messaging chatbot (AIFred)

  • Fred Help Portal - Features Overview

  • How to create a ticket

  • Unable to log into the Fred Help Portal

  • Create a UserVoice Account and submit ideas

News
  • PBS Summary of Changes - January 2026

  • Freeze on PBS patient co-payments and removal of allowable discount - 2026 update

  • Fee Changes from 1 January 2026

  • Say Hello to AIFred...Your Fred Virtual Assistant!

  • Freeze on PBS patient co-payments and removal of allowable discount - 2025

  • Opioid Dependence Treatment 1 July 2023 Changes

UserVoice
  • Fred Dispense Plus UserVoice

  • MedView UserVoice

Still need some help? Get in touch with our support team!
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Knowledge base Help Centre home page

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