The following summary will assist you with navigating the main features of the Fred Help Portal.
1. Search - Use to search for knowledgebase articles using any search term
2. MY TICKETS - View, Update and Manage your tickets; as well as a summary of any articles you are following
3. Popular Articles - View articles that have been noted as popular across different areas
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4. Use Tabs to navigate and browse articles across different products
5. Support will give you the option to search for knowledge base articles, live chat or log a ticket.
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6. Useful resources showcase Fred IT latest NEWS, direct links to UserVoice and Webinars.
7. CONTACT US is selected when you would like to a create a ticket
8. MY TICKETS as mentioned, will allow you to mange all aspects of tickets and articles that you are following
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