The following summary will help you navigate the main features of the Fred Help Portal.
1. Search - Use to search for knowledgebase articles using any search term.
2. Create a Ticket Request - Submit a ticket for issues, questions or service requests.
3. MY TICKETS - View, Update and Manage your tickets; as well as a summary of any articles you are following.
4. Popular Articles - View articles that have been noted as popular across different areas.
Scrolling down the page....
5. Use Tabs to navigate and browse articles across different products.
6. AIFRED Click the chat icon to access AIFred, your virtual assistant, who can answer your queries or connect you to the right team member.
Scrolling further down the page....
7. CONTACT US to send a contact form that will create a ticket.
8. MY TICKETS allows you to manage all aspects of tickets and articles that you are following.