Fred Software Installation Process
When upgrading pharmacy computers or adding new devices, installing Fred Software and Services is essential for managing operations. This includes Fred Dispense/Fred Dispense Plus, Fred Office Plus, Fred NXT, Fred POS/Fred POS Plus, antivirus, backups, and other key services. To ensure system integrity and optimal performance, Fred IT Group manages installations via our expert Help Team, Business Development Team, and Service Delivery Team. This guide outlines the step-by-step process to request, quote, and schedule your software installation.
Contacting Fred Help for Installation Requests
- First, use the Contact Us Form available on the Fred website for all requests.
- Alternatively, you can log a request via the Fred Portal or call 1800 888 828.
- Be sure to include your pharmacy details and specify whether the installation is for a new or replacement computer.
Referral to the Business Development Team
- The Help Team refers your request to our Business Development Team.
- A team member reviews your situation and contacts you to discuss installation requirements and hardware specifics.
Quotation and Scheduling
- If applicable, the Business Development Team provides a tailored quote covering software and technical support.
- Installation bookings can be arranged outside business hours to minimise pharmacy downtime.
- Upon accepting the quote, billable technical assistance is processed and installation is scheduled based on device and technician availability.
Smooth and Supported Installations
Fred IT Group ensures every installation is seamless with minimal business disruption. Our team coordinates directly with you, and you’re guided from initial request to post-install assistance. For ongoing advice, connect with Fred Help for any additional queries or technical support after installation.