Masa T
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Recent activity by Masa T-
How to fix a blank report screen
Fred Dispense PlusIssueThe report screen is blank, and you are unable to generate any reports.CauseThis issue may occur when the display scale in Windows settings is not set to 100%.ResolutionOn th...
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How to check if a claim is closed in Fred Dispense Plus
Fred Dispense PlusOverviewThere are two ways to check if you have closed your claim: By manually selecting the claim under Claim Period. By reviewing the Last Claim period information. Option 1: Ma...
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How to set up a custom tile in the app bar
Fred Dispense PlusOverviewYou can set up a custom tile in the app bar of Fred Dispense Plus that directs you to a specific URL (web page).StepsClick the cog icon at the bottom right of the app bar....
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Proda 300 error getting access token due to locked B2B device
Fred Dispense PlusIssueUsers may notice that suddenly all scripts are being rejected by PBS with a PRODA 300 Error getting access token.CauseThis error happens when the store's B2B device used for ...
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Own brand drug card for cannabis item not uploading to Real-Time Prescription Monitoring
Fred Dispense PlusOverviewIf you find that script information for an own-brand drug (OBD) cannabis item fails to upload to Real-Time Prescription Monitoring (RTPM), follow the steps below.StepsFor ...
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How to perform dot dispensing in Fred Dispense Plus
Fred Dispense PlusOverviewThis article explains how users can dispense scripts by the "dot" dispensing method in Fred Dispense Plus.Steps Configure the NXTQ Tile: Make sure the NXTQ tile is set up...
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How to stop the dispense label from printing
Fred Dispense PlusOverviewThere are two ways to stop the dispense label from printing for certain prescriptions.Option 1At the time of finalising a dispensing, after Patient, Prescriber and Drug ha...
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PBS Rejection: Medicare number provided is correct, but the patient name has changed
Fred Dispense PlusIssueAfter dispensing a script, PBS might return a rejection stating that the Medicare number provided is correct, but the patient name has changed.CauseThis issue often occurs wh...
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Negative profit and stock on hand for extemporaneous drug items
Fred Office PlusOverviewThis article outlines how to address negative profit and stock on hand reporting issues in Fred Office Plus for item cards associated with extemporaneous drugs.StepsIn Fred ...
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How to find out the SCID used for dispensing an ePrescription
Fred Dispense PlusOverviewSometimes, you may need to find out the SCID used for dispensing an ePrescription in Fred Dispense Plus. This article explains how to obtain this information for a dispens...