Our live chat service has been upgraded to a new, advanced messaging chatbot.
When you access the Fred Help Portal and click on the chat icon, you will now see a messaging chatbot (AlFred) ready to assist you.
Type your question or concern, and AlFred will guide you through the process, ensuring you receive the help you need promptly. Plus, AlFred's answers will improve over time as it learns from your interactions.
We are confident that this new system will greatly improve your customer service experience. Our team is here to support you during this transition, and we welcome any feedback you may have.