Tom C

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Activity overview

Latest activity by Tom C
  • Tom C created an article,

    Start or Restart the Fred Office Service

    Fred Office Plus Issue You cannot open Fred Office Plus on any machine and may get an error message "Unable to connect to Fred Office services."   Cause The Fred Office Service may have stopped on ...

  • Tom C created an article,

    How to use POS Restart with Fred POS

    Fred POS Overview The POS Restart application has been developed to make it faster to restart your POS if it freezes.  The POS Restart will automatically be downloaded and installed on your registe...

  • Tom C created an article,

    Change of Approval Fred Office Plus

    Fred Office Plus Overview These steps are to be completed as soon as possible following a Fred Dispense/Fred Dispense Plus Change of Approval (COA) to ensure store details are printing correctly on...

  • Tom C created an article,

    eRx Service Outages

    eRx Service Outages Applies to: Fred Dispense, Fred Dispense Plus, Fred NXT Check the following page for details on any outages or service interruptions you may be experiencing.  The page will be u...

  • Tom C created an article,

    Fred Service Outages

    Fred Service Outages Check the following page for details on any outages or service interruptions you may be experiencing.  The page will be updated regularly during any outages, so it is helpful t...

  • Tom C created an article,

    Fred Chargeable Service Fees

    Where Fred needs to perform remediation, activities related to additional services or unserviceable hardware, a charge will be incurred. Example: Remediation is required to restore Fred systems to ...