Start or restart the Fred Office Service – Knowledge base

Fred Office Plus

You cannot open Fred Office Plus on any machine and may get an error message "Unable to connect to Fred Office services."

The Fred Office Service may have stopped on the server that runs Fred Office Plus. This service needs to be running for Fred Office Plus to function.

Exit Fred Office Plus on all machines.
Identify which machine is your Fred Office Plus Server. An easy way to find which computer is the server is by opening up Fred Office for the first time and before you enter in your details, underneath the password should show the name of the server.
If you aren't sure or you use a server that you do not have access to (such as a Fred Managed Server), you will need Fred Help to start the service for you. Please log or reopen your ticket with Fred via the Fred Help Portal.
On your server, click on the windows icon in the bottom left and type in 'Services'. This will bring up the Services App. Click on it.
Select Fred Office Services.
1. If the status displays Running, click the Restart button (highlighted below).
2. Otherwise, click the Start Service button.
Wait for the Status column to display Running.
Try to open the Fred Office Plus client again from any terminal. If still unable to open, log or reopen your ticket with Fred via the Fred Help Portal.