Resolving R331 rejection codes for DVA scripts

Fred Dispense

Overview

Sometimes DVA scripts will get the below rejection message with the code R331 from PBS.

The script will need to be endorsed. Follow the steps below on how to endorse a script.

Steps

1. Edit the script that's getting rejected.
2. In the Immediate Supply field, change the N to Y.
   
3. Finish dispensing the script again and the rejection code should not display anymore.