Fred POS
Issue
FRED POS Touchscreen is missing, or after fixing the screen goes missing a few weeks/days later.
Cause
Fred RMS is a legacy software application that is no longer actively developed or supported by Microsoft. As a result, it may be impacted by updates to modern operating systems, applications, and other software components.
Because the application is no longer supported, there is no permanent fix for compatibility issues that may arise. While temporary workarounds may be available in some cases, ongoing software updates can cause existing issues to reoccur or introduce new ones.
Note: Support for Fred RMS is limited to troubleshooting and implementing available workarounds where possible. A permanent resolution cannot be guaranteed due to the application's end-of-life status.
Resolution
- Login into the POS.
- Press Ctrl + F6 to open the Display Properties window.
- Select Touchscreen_Keyboard, then click Window.
The Window Properties window will appear. Configure the following settings:
- Left Position: 0
- Top Position: 0
- Width: 1920
- Height: 720
- Click OK.
- Select Touchscreen Keyboard, then click Window again.
The Window Properties window will appear. Configure the following settings:
- Left Position: 0
- Top Position: 720
- Width: 1920
- Height: 360
- Click OK.
- Click OK again to apply the changes. The display will resize automatically.
- Press Esc and exit the screen, ensuring you save the changes when prompted.
- Reload the POS till.
- If the display still does not appear correctly, contact Fred Support for further assistance.
Note: These settings are designed for a display resolution of 1920 × 1080. If your hardware uses a different resolution, additional adjustments may be required.