Magnus W
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Activity overview
Latest activity by Magnus W-
Magnus W created an article,
Fred Dispense is slow
Fred Dispense Issue Fred Dispense has become less responsive than usual, taking longer to load patient information or to dispense. Cause Fred Dispense is overloaded with data requests, causing it t...
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Magnus W created an article,
NO 'NHS/Repat' Drugs Found
Fred Dispense Issue When dispensing a repeat, the message "NO 'NHS' Drugs Found" or "NO 'Repat' Drugs Found" displays. Cause When an item is delisted from the PBS, it is also removed as a selectab...
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Magnus W created an article,
Dispensing Split Packs
Fred Dispense Overview Items dispensed as individual units, also known as singles or split packs, can be set up to dispense at a set price, and stock on hand to deduct correctly. Set Price When dis...
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Magnus W created an article,
Set Private Prices for Different Quantities of a Drug
Fred Dispense Overview Pharmacies can set different private prices depending on the quantity of a drug that is dispensed. Enter multiple private prices for different quantities of a drug From the...
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Magnus W created an article,
Set NHS/OTC Prices for Different Quantities of a Single drug Under multiple codes
Fred Dispense Overview Some drugs are listed on the PBS under multiple codes that represent different quantities of the same product. These codes are represented by a single drug listing in Fred Di...
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Magnus W created an article,
Utility Helper Error on Fred Connect
Fred Dispense Issue PBS claims are not transmitting, but instead returning a Utility Helper error. Cause A network failure has disrupted the Intercom service. Resolution Restart Intercom and Fred ...
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Magnus W created an article,
Generate an Activation Code for Patient Access to MySL Mobile App
MedView Overview The activation code is used for third party mobile apps to connect to a patient's My Script List (MySL). These apps are patient facing to allow patients to access their own MySL. ...
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Magnus W created an article,
Add a Preferred Prescriber
Fred Dispense Plus Overview A preferred prescriber can be assigned to a patient to auto-populate the prescriber when dispensing manually. Steps Select the patient, then press F8 to display Patient...
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Magnus W created an article,
Add a Preferred Prescriber in Fred Dispense
Fred Dispense Overview A preferred doctor can be assigned to a patient to auto-populate the doctor when dispensing manually. Steps Edit patient details via F8. Select Extra Information. Enter the ...
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Magnus W created an article,
eScript matching to incorrect profile
Fred Dispense Issue User scans an eScript which matches to the incorrect profile. Cause An original script matching to the wrong profile indicates that the script itself may have the wrong Medicare...