IHI Validation Failed: No Healthcare Individual records have been found

Fred Dispense

Issue

The error below displays when attempting to validate a patient's IHI number.

"The IHI number has failed validation with the HIS.
1. (INFORMATION) No Healthcare Individual records have been found."

Cause

When attempting to validate a patient's IHI, Fred Dispense submits the following patient details to Healthcare Identifiers (HI) Service: Patient First and Last names, Medicare card number, Date of Birth, Gender and DVA number (if applicable) to retrieve an IHI number matching those patient details. If a matching IHI number is found, it is added to the patient's record in Fred Dispense.

If no match is found, the above red error message is displayed.

Resolution

1. Confirm the patient details entered in Fred Dispense are correct.
2. If the above is correct, the patient can contact Services Australia to verify their details or apply for an IHI (if they're not eligible for Medicare or DVA).

Related Links

Validate a Patient's IHI with Medicare in Fred Dispense Online Help

Individual Healthcare Identifiers on Services Australia website