Kris J
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Articles
Recent activity by Kris J-
MedView - "Service is currently unavailable" on iPad
MedView Issue When trying to access the MedView portal from an iPad, the following message displays "Service is currently unavailable." However, accessing it from a computer is no issue. Resolution...
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Scansnap error - Failed to apply the result that text recognition recognized
MedView Paperless Issue The error is displayed after scanning the document.Error Message 'Failed to apply the result that text recognition recognized. The file may be deleted.' Cause Scansnap is un...
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Medview Paperless ScanSnap Scanner - Device not responding
MedView Paperless Issue When you press the [Scan] button on the touch panel, an orange exclamation mark displays with an error message The device is not responding. The ScanSnap home program on th...
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Resend MySL consent request
MedView Flow Overview My Script List (MySL) is an optional service which allows patients and their chosen healthcare providers to view a list of their available prescriptions. MySL registration is ...
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Patient request to remove consent from MySL/ASL
MedView Flow / MySL Overview The patient has provided consent for the health practitioner to access their Active Script List (ALS/MySL) and now would like this consent removed. Steps Provide patie...
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Error retrieving MySL data when registering patient in MedView Flow
MedView Flow Issue The following error occurs when you try to register a patient for MySL in Medview Flow. "Error retrieving MySL data. Please contact support." Cause This could be caused by patie...