Andrew S
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Activity overview
Latest activity by Andrew S-
Andrew S created an article,
How to reverse or correct a POS account payment
Fred NXT POS Overview This guide is specific to errors made when processing an Account Payment via POS—for example a higher value was entered as the account payment and the user needs to undo this...
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Andrew S created an article,
View transactions where a POS discount has been applied
Fred NXT POS Overview Follow the steps below to see details of transactions where a user has applied a discount on a POS sale. From the report, you will be able to see information such as the sale ...
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Andrew S created an article,
How to print a Waiting Scripts/Uncollected Scripts report
Fred NXT POS Overview You may want to review scripts sitting in POS > Waiting Scripts weekly to ensure scripts are being collected and processed correctly and are not building up over time. Steps ...
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Andrew S created an article,
Create a script rule to automate certain processes
Fred Office Plus Overview Script rules are created in Fred Office and can be used to automate certain processes. For example, script rules can be used to stop zero priced scripts appearing on the t...
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Andrew S created an article,
Closing customer accounts in Fred NXT
Fred NXT The goal of closing the account is to: prevent additional charges from being made to the account. prevent account statements from being generated. Step 1: Ensure balance is $0.00 and dis...
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Andrew S created an article,
Using the ZZ rule when dispensing
Fred Dispense Overview What is the ZZ rule? The ZZ rule is applied when 'ZZ' (uppercase or lowercase) is added into script directions. The rule is hard coded into Fred Dispense—so there is no need...
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Andrew S created an article,
Troubleshooting Scripts not showing up at POS/Waiting Scripts
Fred Dispense Plus Fred NXT POS Issue Dispensed script is not displaying in Waiting Scripts on the till. Cause The most common scenarios for this issue are: a) Script has been accidentally selecte...
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Andrew S created an article,
Error: The selected item is blocked and cannot be sold
Fred NXT POS Issue The following error displays after selecting a script or item in Fred NXT POS. Cause This error indicates that the item has been flagged with Block at register which may occur w...
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Andrew S created an article,
Add a new pharmacist in Fred Dispense Plus
Fred Dispense Plus The following does not apply to LLG pharmacies. LLG users need to refer to their head office regarding new Fred Dispense Plus access. Overview Only users with the appropriate rol...
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Andrew S created an article,
Resolve an R 281 rejection from PBS Online (Fred Dispense)
Fred Dispense Issue Dispensing an Extemporaneous script returns PBS rejection R 281 - 'This exceptionally priced prescription is not twice the average price.' Cause Some extemporaneous items have a...