Fred NXT
Fred is excited to share that Fred Office customers will be able to access the Fred Help Portal by clicking a Fred Help Portal menu option.
What is the Fred Help Portal?
The Fred Help Portal is a browser-based tool providing you with additional ways to seek help. You will be able to:
- Log requests for help via the Fred Help Portal icon/link in Fred software
- Track and update your help request tickets
- Easily find quick steps for troubleshooting questions through our knowledge base
- Live Chat with Fred Customer Service Consultants
The Fred Help Portal will provide a great platform for delivering faster, more responsive and transparent assistance.
How do I access the Help Portal?
When the Help Portal is ready for you to use, you will see a Fred Help Portal option on the menu.
If you click Fred Help Portal, the Help Portal will open in your browser enabling access to the benefits of this updated approach.
What if I can't see the Help Portal menu option?
If the Fred Help Portal menu option does not display when you click on your initials in the top right corner of your browser, please complete this quick form and we will sort this out for you: I can't see my Fred Help Portal menu option.
What else do I need to know?
As we further evolve the Fred Help Portal, you will be able to "Sign In" from any browser, not just via Fred software in the pharmacy. For instance, in the future, you will be able to sign in as yourself, enabling views of your pharmacy's tickets as well as your own.