Fred Office
Fred Office customers are able to access the Fred Help Portal by clicking an icon on the toolbar.
What is the Fred Help Portal?
The Fred Help Portal is a browser-based tool providing you with additional ways to seek help. You will be able to:
- Log requests for help via the Fred Help Portal icon in Fred Office
- Track and update your help request tickets
- Easily find quick steps for troubleshooting questions through our knowledge base
- Live Chat with Fred Customer Service Consultants
The Fred Help Portal will provide a great platform for delivering faster, more responsive and transparent assistance.
How will I access the Help Portal?
When the Help Portal is ready for you to use, you will see a Fred Help Portal icon on the Fred Office tool bar.
If you click the icon, the Help Portal will open in your browser enabling access to the benefits of this updated approach.
What if I can't see the Fred Help Portal icon?
If the Fred Help Portal icon does not display on your toolbar, please complete this quick form and we will sort this out for you: I can't see my Fred Help Portal link.
What else do I need to know?
As we further evolve the Fred Help Portal, you will be able to "Sign In" from any browser, not just via Fred software in the pharmacy. For instance, in the future, you will be able to sign in as yourself, enabling views of your pharmacy's tickets as well as your own.